| Contact |
at |
for |
Customer
Service |
E-mail:
Send us an e-mail online or
feedback@transitchicago.com
Phone:
(888) YOUR-CTA
(888-968-7282)
(weekdays 7:00a to 7:00p)
Hearing Impaired:
(888) CTA-TTY-1
(888-282-8891)
|
Questions, comments or complaints about CTA's services.
Also can be used to request Maps, Brochures, Schedules (please provide your mailing address).
|
RTA
Travel
Information
Center |
Phone:
(312) 836-7000
Hearing Impaired:
(312) 836-4949
RTA Tripsweb Trip Planner
|
Information on RTA, CTA, Metra and Pace, 7 days/week, including holidays; 4:45 a.m. to 1:00 a.m.
Plan trips on the CTA, Metra commuter rail lines and Pace suburban bus by accessing this web-based itinerary planning service. Users receive a detailed transit itinerary.
|
Vehicle
&
Platform
Advertising |
Joseph F. White, Sales Manager
Titan Worldwide Chicago
Email: joe.white@titan360.com
Phone: (312) 629-1680
|
Advertising on CTA property (CTA trains, buses, station platforms, etc).
|
Elevator
Status
Hotline |
Phone: (888) YOUR-CTA
(888-968-7282), and press 5, then 2. |
Information about elevator status at accessible rail stations. |
Filming/
Photography
Requests |
Contact: Joyce Shaw
Email: jshaw@transitchicago.com
Phone: (312) 681-2741 |
Film and photography requests to use CTA vehicles, facilities and employees for film, television/cable and photography productions.
License to Use requests to use CTA's image, logos and vintage photos, etc., for publications, exhibits, presentations, documentaries, film, photography and television/cable productions.
|
Freedom
of
Information
Officer |
Brigett R. Bevan
Freedom of Information Officer
Chicago Transit Authority
567 W. Lake Street
Chicago, IL 60661
Phone & Fax: (312) 681-2809
Email: Freedom of Information Officer |
Access to the public records of the Chicago Transit Authority. |
| CTAGifts.com |
Phone: (877) CTA-9877 or (877) 282-9877
Email: www.ctagifts.com |
Purchase of CTA-themed apparel and gift items. |
Human
Resources |
In Person:
567 W. Lake Street
3rd Floor
Chicago, IL 60661
Mailing Address:
P.O. Box 7555
Chicago, IL 60680-7555
Phone: (312) 681-2225
Option#1 (Benefits)
Option#2 (Recruitment & Hiring)
Option#3 (HR Administration)
To verify employment and proof of income, use The Work Number:
For Employers:
www.theworknumber.com
For Employees:
www.theworknumber.com/employee
|
Option #1 (Benefits)
Questions or concerns regarding Employee Health Benefits and Life Insurance. (For CTA Employees and CTA Retirees Only)
Option #2 (Recruitment & Hiring)
Information regarding employment opportunities at CTA.
Option #3 (HR Administration)
All other Human Resources questions and concerns.
|
Retirement
Plan
for
CTA
Employees |
Local Phone: (312) 441-9694
Toll-Free: (866) 441-9694
Email: questions@ctapension.com
|
Questions and information regarding employee pension and retirement benefits.
|
Law
Department |
General Counsel: Karen G. Seimetz
Mailing Address:
Chicago Transit Authority
Law Department
567 West Lake Street
Chicago, IL 60661
If serving a Subpoena, only certified mail or hand-delivery methods are accepted. Please direct certified mail to:
CTA Law Department
Torts Paralegal Section
567 W. Lake Street
Chicago, IL 60661-1498
Hand delivered subpoenas are accepted during normal business hours (8:00 a.m. - 4:30 p.m.) Monday - Friday. For questions regarding the Law Department, call (312) 681-3173.
|
|
Office
of
Inspector
General |
OIG Hotline (Phone):
(773) CTA-TIME / (773) 282-8463
Mail:
P.O. Box 7596
Chicago, IL 60680-7596
In Person:
567 W. Lake St., 8th Floor
Chicago, IL 60661
Online: Contact us
|
Any individual who contacts the OIG can report information openly, anonymously, or confidentially. When filing a complaint, please provide as much information about the alleged incident as possible. |
Internet/
Group
Sales |
Phone: (312) 932-2920
Mailing Address:
Fare Media Sales
901 W Division St
Chicago, IL 60642
|
Advance purchase of CTA fare media for groups and not-for-profit organizations, including unlimited ride passes and Transit Cards. |
Office
of
the
Secretary |
Phone (312) 681-5022 or (312) 681-5026
Fax (312) 681-5035
Mail:
Office of the Secretary
CTA Headquarters
567 W. Lake Street
Chicago, IL 60661
In Person:
567 W. Lake St.
Chicago, IL 60661
(8:00 a.m. to 4:30 p.m.; Monday - Friday, holidays excepted)
E-mail: GLonghini1@transitchicago.com
|
Issues regarding Board of Directors, Transit Board meetings and official business of the Chicago Transit Authority as well as copies of all ordinances passed by the Transit Board since 1947. |
| Media Relations |
Email: ctamedia@transitchicago.com
Phone: (312) 681-3090
|
Questions and inquiries from the press or relating to issues in the media such as interviews and public relations. |
|
Parking –
Park & Ride Commuter Lots
|
See: Park & Ride (contact information listed per lot) |
Questions & issues regarding parking in the CTA’s commuter Park & Ride lots
|
Parking –
Under L Program, Park & Ride monthly Reserved Permits |
Phone: (888) 578-PARK
|
Under L Parking program (single spaces), Park & Ride Monthly Reserved Permits |
|
Parking –
Long-Term
|
Katherine Purta
Jones Lang LaSalle
Phone: (312) 228-2212
Fax: (312) 288-4498
Email: katherine.purta@am.jll.com
|
Organizations or businesses that would like to rent land for parking on a long-term basis
|
Real Estate —
Sales, Leasing, Acquisitions, Retail Leasing and Licenses, Concessions, ATM, Vending |
http://ctarealestate.com
|
Opportunities to buy surplus real estate, lease retail space or place ATMs/vending machines. |
Transit
Benefit
Fare
Program |
Transit Benefit Fare Program Hotline
Phone: 1-800-531-2828
|
Implementation Kit or more information about how your company can begin to take advantage of the tax saving benefits of transit. |
U-Pass
Program |
567 W. Lake Street,
Chicago, IL 60661
U-Pass Hotline
Phone: (312) 681-2734
Fax: (312) 681-2795
E-mail: cta-upass@transitchicago.com
|
Questions or comments concerning the University Pass program. |
| Web site issues |
E-mail: webmaster@transitchicago.com
(Use this form for job application concerns)
|
Questions, comments, suggestions about CTA's Web site. |